Verify Email Error Log Daily

It is entirely possible that emails may not get sent to the user because of their own issue, or perhaps a system setup has changed.. Situations where this could happen include:

• your email server is not working at the current time (reboot it, or call your ISP)
• the email server is working, but you can't contact it (a rare situation - call your ISP)
• the customer typed in a goofy email address like bob@yahho.com (this is spelt wrong, but a patron is apt to do that).
• There is a valid domain for the email address, but the name is wrong. e.g. the patrons name is b smith but they typed bsmth@myemailserver.com or the email address is just plain wrong. (change the email to as best a guess as you have.

Under such circumstances, there is nothing that you can do to make the mail get sent without reviewing the error list and fixing the problem. This is similar to sending from your own personal outlook account ... you can get the same errors from outlook and so, by analogy, you would take the same action.

How to fix email addresses in Theatre Manager?

• Use the menus to go to Patron Sales->Web Sales Module->Pending/Unsent Emails
• Search for all pending emails
• Look at the 'Error' message column. Based on the error message:
  • change the patron's email address to correct it by clicking on the line then click on the patron icon on the menu bar. Make sure it is their primary email address, or if the email address in this list is blank, set it as a primary email address.
  • if emails do not send because your outgoing email credentials are wrong, then fix them in company preferences (Step 2 above)
  • if you are getting SMTP: 550 Requested..... messages for most emails, see step 2 above
  • if you are getting SMTP: 535 Incorrect authentication data yet test emails work, it is probably because you were sending test emails to someone inside the mail server, rather than outside. In that case make sure you email server allows relay from the inside of the network to the world.
• After correcting the problem, change the status of all the emails from Error to Not Done using the tools on the window.
• Alternately, if you can't figure out why a specific email will not sent, change the status to Done
• The web sales listener will pick up all the Not Done messages and try to resend them after a few minutes.

it is advised to check this window frequently (daily is recommended).